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Job Category : | Business |
Company Name: | Franklin Sports |
Position Name: | Credit Analyst (Chargeback and Debits) |
Location : | 17 Campanelli Pkwy, Stoughton, MA 02072 |
Job Description : | Credit Analyst (Chargeback and Debits) Franklin Sports, Inc. is a leading global sporting goods brand with an extremely rich history and reputation within the industry. Over the years, Franklin Sports has developed and maintained strong partnerships with Major League Baseball, the National Hockey League, the National Football League and Major League Soccer that bring energy, strength and uniqueness to our products. We understand consumer needs and offer the strongest value by manufacturing products to all levels of sports participants from some of the most well-known professional baseball players to those who are active in the youth sports community. We got our start in 1946 and Franklin Sports is still a family owned and operated company to this day. We are looking to hire a Credit Analyst for chargebacks and debits. The Credit Analyst will support the department and be responsible to research, reconcile and resolve all customer deductions. The candidate must be very flexible and highly committed to accuracy, teamwork and supporting the Company and department goals in a fast-paced high-volume environment. Based on the nature of this position, we are looking for a candidate that is highly customer service oriented with a proactive and friendly business personality. The candidate needs to have the confidence to courteously approach customers and internal partners of all levels to troubleshoot discrepancies. The ideal candidate needs to have knowledge of the retail industry and needs to have similar work experience. This position is located at our headquarters in Stoughton, MA and will report to the Manager of Credit, Collections and Accounts Receivables. DETAILED RESPONSIBILITIEs: Research, analyze, and resolve payment discrepancies and compliance deductions assessed by major retailers pertaining to shipping violations, allowances, discounts, damages, pricing and shortages Interact with internal departments during the process of validating deductions Dispute invalid deductions within the claim’s expiration timeframe, and follow through until resolved Prepare and submit necessary adjustments for processing Communicate internally as well as directly with customers to resolve all open claims Collaborate and lead communication with internal partners to identify and resolve root causes of deductions and identify process improvements to prevent reoccurrence Perform business analytics and provide actionable reporting to assist in efficient and accurate chargeback processing Exercise appropriate controls to minimize financial exposure across the business Perform account reconciliation Perform other AR tasks such as posting cash, responding to customer inquiries and preparing account analysis Other duties as assigned EDUCATION AND/OR EXPERIENCE: Bachelor’s degree required, focus in accounting or finance highly desirable 5+ years of strong experience in Accounts Receivable and Collections of Major accounts in the retail industry Experience working with big box retailers and ecommerce companies (Wal-Mart, Amazon, Target, etc.) desirable SKILLS AND ABILITIES: Familiar with obtaining payment information and necessary documentation from Vendor Portals Possess knowledge of AS400 system, EDI Excellent knowledge of Microsoft Office Applications, in particular Excel Proven problem-solving skills Strong analytical and competent decision-making abilities Must be detailed oriented, meet deadlines, multi-task and be able to work independently Excellent written and verbal communication skills Commitment to process improvements and the ability to think “outside the box” LEVEL OF RESPONSIBILITY: Interact independently with internal and external parties, has the knowledge to make independent decisions SUPERVISORY RESPONSIBILITIES: This position does not supervise employees If you are interested in joining the #FranklinFamily, please apply. We also want to share with you our benefits at a glance: Employee Discounts 401K with immediate participation and a 1% match after 3 months of employment, and a retirement 401(K) match of up to 4% after a full calendar year of employment Participation in the annual bonus plan After 30 Days Waiting Period: 20 days PTO program/10 Paid Holidays (prorated) Health, Dental, Vision Insurance Company Paid AD&D and Life Insurance (3 times Base Salary maxed at $500,000) Voluntary Life and AD&D Insurance Company Paid Short and Long Term disability plans Flexible Spending with $570 Carry Over and Dependent Care Account Plans Employee Life Assistance Plan and Identity Theft Protection Support Tuition Reimbursement after waiting period PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit/stand, walk, kneel, crouch, has color and depth vision, possess the manual dexterity to use hands or fingers to handle, or feel; reach with hands and arms; and talk and hear, climb on ladders or be in heights. The employee needs to be able to carry 25 pounds. WORK ENVIRONMENT: The noise level in the work environment is usually moderate PI166935982 |
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