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| Job Category : | Business |
| Company Name: | Kevin’s Natural Foods |
| Position Name: | Customer Service Manager |
| Location : | 4221 E Mariposa Rd Ste B, Stockton, CA 95215 |
| Job Description : | Job Title: Customer Service ManagerFLSA Code: ExemptSalary: Dependent on ExperienceSummary: If you are a seasoned Customer Service Manager with an entrepreneurial spirit, ready to sink your teeth in a growing, mission-driven company, then this opportunity is for you. Kevin’s Natural Foods grew over 220% last year alone and we haven’t cleared our plate yet. We believe good food can be a powerful force for change, and that a powerful and passionate Customer Service Manager can help us scale our company through our next course.As our Customer Service Manager, this role needs to lead, manage, and develop the Customer Service Team while working cross-divisionally with our internal customers in Supply Chain, Operations, Finance, Sales, and Quality teams to safeguard our relationships with customers. Customer Service is a huge part of Kevin’s Natural Foods long term success. The successful candidate will have strong emotional intelligence with the ability to navigate dynamic situations to service our customers effectively. Additionally, this role will be highly involved with the company’s leadership to plan and build customer-centric strategies, a proven track record of building successful teams, a willingness to lead by example, and a passion for innovating in customer engagement, adopting new tools, technologies and best practices related to CustomerService.Essential Job Duties and Responsibilities: Team Building: Mentor and develop the Customer Service Team and nurture an environment where they can excel through training, goal setting, ongoing performance metrics, encouragement, and empowerment.Innovate in customer engagement: adopting the tools and best practices to deliver continuous improvement in the customer’s perception of the service experience.Data driven: Understand, adopt, and use analytics tools to deliver data-driven insights to drive team and individual performance goals and identify trends impacting both the customer experience and the company’s performance.Act as a Customer Needs resource for internal departments and functions, third party manufacturers, and any individual or group that can impact the customer experience, to address and resolve enquiries.Monitor and report on market trends and conditions, competitive products and pricing, sales activities of competitors, existing and new product sales potential and other related information as appropriate.Lead customer service on a variety of issues including: ensure pricing correctly reflects marketing/rebate programs, brokerage, and freight, coordinating customer requests for new products appropriate functions to increase likelihood of successful new product development.Communicate to appropriate parties, including brokers and internal/external customers, to provide needed information such as company policy updates, price lists, product specifications and sales materials.Receive calls from existing and prospective customers to maintain, increase, or initiate new sales. Be responsive to customer needs and have a keen sense of awareness regarding future opportunities.Ensure appropriate complaint resolution, which includes working with plants, customer service, and quality group.Assist in the coordination of master data, packaging, labeling, shipping, and strategies for new and existing customers.Assist in managing outside streamline business processes and continuously research improvement and optimization for internal/external processes for customers and team members.Regular and punctual attendance and physical presence in the workplace.Timely and accurate completion of duties.Effectively manage administrative functions and systems related to customer service/supply chain/marketing that may include, order management customer satisfaction systems, pricing, logistics management, plant and third-party warehouse management, export management, accounting, bar code and EDI requests and internal records management.Report key performance measures related to customer service.Required Knowledge, Skills and AbilitiesHigh School Diploma required.Minimum 5 years of experience in a customer service.Excellent organizational skills.Computer skills: Microsoft XP, Microsoft Outlook, Word, Excel, Access, computer dataprocessing and reporting, typing 40+ wpm.Time Management: the ability to organize and manage multiple priorities.Detail oriented.Excellent interpersonal and communication skills.Ability to work as a team, as well as individually.Commitment to company values.Computer proficiency.More Skills and AbilitiesStrives to continuously build knowledge and skills.Ability to maintain a positive attitude.Adapt to change easily.Maintains confidentiality.Remains open to other’s ideas and tries new things; Shares expertise with others; Gives and welcomes feedback; Applies feedback to improve performance; Contributes to building a positive team spirit; Asks for and offers help when needed.Works with integrity and ethicallyAdheres to Cal Chef’s Policies and Procedures; Upholds organizational values.Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning decisions; Includes appropriate people in decision-making process; Makes timely decisions.Measures self against standard of excellence; Demonstrates accuracy and thoroughness; Reacts well under pressure; Assesses own strengths and weaknesses; Accepts responsibility for own actions; Treats people with respect and consideration.Meets productivity standards; Strives to increase productivity; Completes tasks correctly and on time; Uses time efficiently; Aligns work with strategic goals; Looks for ways to improve and promote quality; Displays orientation to profitability.Observes safety and security procedures; Uses equipment and materials properly; Reports potentially unsafe conditions.Is consistently at work and on time; commits to long hours of work when necessary to reach goals.Healthy, Diverse Teams Breed Innovation: Kevin’s Natural Foods is proud to be an equal opportunity employer. We deeply believe that diverse backgrounds and experiences make better teams, and we seek to attract talent from all walks of life. The team at Kevin’s is smart, humble, and passionate and we value a work environment that fosters personal development and opportunities to move within our small, but quickly growing organization.About Kevin’s Natural Foods: Kevin’s Natural Foods is a line of healthy entrées, sides, sauces and seasoning blends, on a mission to make clean eating delicious and accessible. Kevin’s guilt-free, sous-vide entrées and sides, and signature certified paleo, keto, and gluten-free sauces allow health-conscious home cooks to whip up delicious meals in five minutes or less.With restaurant-quality ingredients and recipes, Kevin’s products are readily available on the shelves at leading grocery retailers nationwide including Costco, Whole Foods, Albertsons, HEB and Publix. All Kevin’s products contain no refined sugar, artificial ingredients, grains, or soy, and are made with antibiotic- and hormone-free meat. A true market disruptor, Kevin’s Natural Foods is the first clean refrigerated entrée brand. For more information, please visit www.kevinsnaturalfoods.com.Job Type: Full-timePay: From $65,000.00 per yearBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:Monday to FridaySupplemental Pay:Bonus payWork Location: One location |
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