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|Job Category :||Business|
|Company Name:||University of Michigan|
|Position Name:||Finance Program Assistant|
|Location :||503 Thompson Street, Ann Arbor, MI 48109|
|Job Description :||How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter must include examples of how your past work experience is applicable to this position. The letter must also include specific examples of how, in your work experience, you effectively demonstrated at a minimum, the following behaviors and the impact it had within your organization:
exceptional customer service
strategic thinking (e.g., creative problem solving)
We are in search of a Finance Program Assistant to join the Human Subject Incentives Program (HSIP) in the Treasurer’s Office. As a member of the HSIP and Treasurer’s Office teams, you will be part of an organization where trust, integrity, and accountability are key values.
The Finance Program Assistant works with university study teams and partner organizations to facilitate incentive payments to research study participants. This includes processing requests via an online request form, entering participant data from documentation provided by study teams, and assisting customers with any questions/requests that may arise.
As part of the University of Michigan Finance Division Future of Work Initiative, the position may work onsite, remote, or hybrid (both onsite work and remotely) based on the business needs of the unit. Due to the emphasis on customer service, this position requires a work schedule of Monday – Friday, 8:00 a.m. to 5:00 p.m.
Ensure all HSIP payment requests are processed in a timely manner, including running queries in M-Pathways, entering and uploading data into the HSIP system, and releasing requests for payment.
Process all prepaid gift card payments, utilizing an external vendor interface, and resolve any payment issues with the vendor.
Work with HSIP customers (e.g., research study teams) to answer any questions related to the HSIP system, the subject incentive payment process, or questions about their IRB study, ensuring that excellent service is provided to all customers.
Work to identify and resolve any errors that may prevent HSIP requests from being processed.
Work with HSIP partner organizations (e.g., cashier’s offices, card services team, check-writing) to coordinate payment requests facilitated by partner organizations.
Maintain reports to monitor compliance with HSIP request reconciliation guidelines, Institutional Review Board (IRB) requirements, state and federal tax reporting requirements, and Financial Operations guidelines.
Demonstrate the ability, motivation and willingness to employ customer service skills to ensure HSIP customers are able to meet university guidelines and IRS requirements.
Work with Accounts Payable (AP) to resolve any issues with check payments (returned checks, missing payments, void and reissue procedures).
Look for opportunities to educate the HSIP customer base to allow for a better HSIP experience, including developing materials to aid customers with the HSIP system.
Contribute to the process improvement of HSIP by offering meaningful solutions, preparing communication plans, and working with the HSIP team to determine the impact of process improvement endeavors.
Other responsibilities as assigned.
A minimum combined 12 months of customer service experience.
Must demonstrate strong working knowledge of Microsoft Office software: Excel, Word, Access, and PowerPoint.
Proven history of meeting the following key University professional competencies:
Exceptional customer service: Demonstrated ability to take personal responsibility for resolving customer issues, as evidenced by exceeding customer expectations.
Building relationships: Demonstrated ability to be a positive influence on a work team, as evidenced by an approachable, positive attitude.
Achievement orientation: Demonstrated ability to be self-directed and prioritize multiple initiatives simultaneously.
Strategic thinking: Demonstrated ability to think critically in order to resolve complex customer inquiries.
Communication: Demonstrated excellent written and verbal communication skills
Development of self and others: Demonstrated ability to be self-reflective, as evidenced by actively seeking feedback on personal improvement, resulting in personal and professional growth.
Adaptability to change: Demonstrated ability to positively adapt and participate in change.
Advancing the mission: Demonstrated knowledge of the University’s mission.
Prior research administration experience and familiarity with HSIP.
Familiarity with the M-Pathways financial system.
Understanding of basic accounting principles.
Knowledge of University financial policies and procedures, and the University Standard Practice Guide.
Bachelor’s degree in Business Administration or equivalent combination of education and work experience.
The University of Michigan, with an operating budget of $11 billion, is a leader in higher education. The Finance Division reports to the Executive Vice President and Chief Financial Officer and partners with the University community to provide the financial infrastructure essential to being one of the world’s greatest public universities. We are comprised of several units including Treasury, Financial Operations, Procurement Services, and Financial Analysis. Comprised of several distinct divisions, we share a common set of values and goals. For more information about the Finance Division, please go to www.finance.umich.edu
We offer an extensive total compensation package including competitive pay, two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.
The Treasurer’s Office seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.
Job Opening ID
Finance Program Assistant
Admin Coord/Project Coord
Ann Arbor Campus
Ann Arbor, MI
Posting Begin/End Date
3/02/2022 – 3/12/2022
$47,000.00 – $52,000.00
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