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| Job Category : | Business |
| Company Name: | UnitedHealth Group |
| Position Name: | Financial Counselor – Valley Stream, NY |
| Location : | Valley Stream, NY 11582 |
| Job Description : | Careers with Northwell part of the Optum and UnitedHealth Group family of businesses. Combine two of the fastest growing fields on the planet – technology and health care – with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.SM Healthcare isn’t just changing. It’s growing more complex every day. ICD – 10 Coding replaces ICD – 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities. Preparing, processing and maintaining new member or group enrollments. Positions may load new member or group data into the enrollment database and update the database with changes. Positions may also respond to member eligibility or group questions and verify enrollment status. Positions may work with various types of member correspondence. Positions may also be responsible for reconciling eligibility discrepancies, analyzing transactional data and submitting retroactive eligibility changes. Positions may also be responsible for inventory control of member and group transactions. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement. This position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 900 FRANKLIN AVE, VALLEY STREAM, 11580. Primary Responsibilities: Assist patient / family in completing applications for government sponsored programs / Financial Assistance Assess patient’s eligibility for government sponsored programs / Financial Assistance Contact patient / family and conduct interviews for the purpose of assessing eligibility Verify patient’s information to complete applications Check patient’s account for previous balances and advise patient of all financial obligations. Inform patient of collection policy Notify appropriate areas regarding eligibility status and determination Coordinate with various agencies and individuals to resolve individual cases Answer the telephone and maintain files Accumulate data for performance reports Inform Supervisor of activities, issues and problem cases Basic tasks are completed without review by others Supervision / guidance is required for higher level tasks Perform related duties as required You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of face-to-face customer service experience 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties Available to complete one month training – Monday to Friday, 8:00am – 4:00pm Available to work 37.5 hours per week, Monday to Friday, flexible to work during the hours of 8:00am – 8:00pm. Possible overtime, weekends, and holidays as needed Must be comfortable traveling 25% of the time for training and meeting Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. Preferred Qualifications: 1+ years of Medicaid experience and / or health insurance plan experience 1+ years of financial experience in a medical setting CAC certificate or the ability to obtain one through company provided training within 1 – 3 months from date of hire (CAC training is in NYC, additional Medicaid training in Brooklyn) Bilingual fluency in English and any other language Northwell experience and / or knowledge Experience with Microsoft Word (create correspondence and work within templates), Microsoft Outlook (email and calendar management), Microsoft Excel (data entry, sort / filter, and work within tables) Soft Skills: Comfortable working in a hospital environment and speaking with patients Possess compassion and empathy for the member/patient Ability to multi-task and prioritize tasks with ease UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Northwell, enrollment, claims, medical claims, healthcare claims, insurance claims, insurance contracts, office, UnitedHealth Group, Optum, training class, customer service representative, customer service, CSR, Data Entry, Medicaid; CAC Certificate, Plainview, Syosset, Glen Cove, NY, New York. hiring immediately. #RPO, #red |
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