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| Job Category : | Business |
| Company Name: | Kentland Bank |
| Position Name: | Full-Time Financial Services Representative and Teller |
| Location : | Kentland Bank in Lafayette, IN 47905 |
| Job Description : | This description is intended to indicate the essential responsibilities of the position. It is not intended to be all-inclusive nor does this limit management’s right and responsibility to determine work assignments, reassignments, priorities, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions and duties.Position Summary: Responsible for maintaining Financial Services Department branch and customer service activities at Lafayette. To work with the Branch Manager in overseeing maintenance, daily operations, supplies and repair of the building and equipment. Promote teamwork for our common goal. Refers customers to appropriate areas for in-depth service regarding bank products and services. Is, generally, the initial “face” of the bank.Essential Duties and Responsibilities: 1. Handle all aspects of ATM machines, including branch cell phone duty.2. Schedule branch employees.3. Bank Secrecy Act including currency transaction reporting, daily cash logs, and monetary instrument logs at the branch.4. Vault cash and daily balancing.5. Process “due from branch” items.6. Overdraft approval.7. All aspects of ATM and Debit Cards including approval or denial.8. Death of account holder procedures.9. Thorough understanding of direct deposit/ACH/NetCheck procedures including research.10. Handle customer complaints and solve customer problems.11. Open and close all types of accounts including checking, savings, CD’s, IRA’s, Insured Money Market accounts, Commercial accounts, Credit Card Merchant accounts, Christmas Clubs, etc.12. Cross sell bank products and services.13. Send get well, sympathy, birthday, new birth, etc. cards to customers.14. Participate in ongoing training for self and others.15. Work closely with Lafayette Branch Manager and Financial Services Officer at Kentland for overall communication, teamwork and achievement of department and bank goals.16. Expected to understand and adhere to (comply with) all bank policies and procedures, the Bank Secrecy Act and its implementing Anti-Money Laundering regulations, Community Reinvestment Act, U.S.A. Patriot Act, Gramm-Leach Bliley Act and all other banking regulations including applicable state and federal law.17. Thorough understanding of U. S. Savings Bonds.18. Thorough understanding of Jack Henry PassportDirect System.19. VISA and MasterCard merchant credit card program.20. Help control and organize inventory.21. Check orders.22. Clerical duties as needed.23. Other duties that might be assigned.24. All teller duties – see attached list.Teller Duties: 1. Greet each person who enters with a smile and offer of assistance. Thank each customer and use customer’s name. Treat customers as you would like to be treated.2. Handle cash withdrawals and split deposits. Accept cash items for deposit to various bank accounts.3. Cash appropriate checks. Thoroughly understand endorsements.4. Understand stop payments and holds.5. Accept loan coupon payments.6. If applicable at banking location: Rent safe deposit boxes to customers. Follow established procedures for handling these customers, including admittance to vault area and record retention.7. Balance cash each day.8. Redeem Series EE and Series I savings bonds and comply with regulations.9. Process customers’ bank statements.10. Process Indiana unemployment debit card funds.11. Sell money orders, cashier’s checks, travelers’ cheques and gift cards.12. Handle Visa and MasterCard cash advances.13. Process check orders.14. Prepare new account kits for all types of accounts.15. Open Christmas Club accounts and process payments.16. Stay within designated cash limits.17. Follow security procedures for safety of self, other employees and customers.18. Proficiently handle teller transactions, including Vertex Teller system. Scan proof work19. Understanding of ATM operation and procedures.20. Help department achieve its goals. Promote teamwork.21. Perform under general supervision according to operating procedures and systems.22. Perform related customer service and clerical duties upon request or designation.23. Understand bank’s corporate structure.24. Participate in employee training and educational programs, including Internet classes.25. Evaluate and recommend procedural changes, new services, changes in products, etc. for overall improvement and/or efficiency.26. Comply with all banking regulations including Bank Secrecy Act/Anti-Money Laundering/OFAC/Customer ID Procedures, Policies and Bank Security Act, Information Security, Privacy, Reg E, etc.27. Handle incoming and outgoing mail.28. Assist vault teller duties.29. If applicable – understand coin machine and how to process. Assist customers with coins and assist Vault Teller when needed.30. Other duties that may be assigned.Backup Vault Teller duties may be: 1. Open and close vault daily under dual control according to bank’s procedures.2. Determine teller operation cash requirements and order sufficient coin and currency to support estimated activity within bank’s cash limits.3. Ship out mutilated and excess cash and currency weekly, if necessary.4. Handle night depository service daily under dual control.5. Responsible for vault and vault cash daily.6. Buy from and sell money to other tellers daily.7. Update cash position daily.8. Test alarm equipment at least monthly.9. Verify from daily reports that all tellers are in balance with the bank. If not, research and determine offage.Measures of Performance: Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to internal and external customers; to be flexible in transition from one area to another; adherence to banking regulations and accepted audit procedures; ability to earn the trust and respect of co-workers; professional workplace appearance and conduct; keep Bank, customer and employee information confidential; participate in training and appropriate professional development; reliability in reporting to work regularly and on time; excellent verbal and written communication skills; ability to complete assigned tasks under stressful situations; understand and adhere to Bank policies and procedures; inform potential customers of additional Bank services through cross-selling.Knowledge, Skills and Abilities Required: High school diploma or GED required. Cash handling or sales experience preferred.Basic keyboarding and computer skillsBasic office machine skills (fax, printer, phones, etc.)Basic math skillsAbility to operate a ten-key calculatorAbility to work under pressurePhysical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk, sit, reach with arms, talk or hear and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to climb stairs, stoop or kneel for a variety of tasks. The employee may lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Working Conditions: Work is performed largely in an office environment with minimal chance for personal injury. Hours worked are generally normal business hours which may include Saturday mornings or additional time required to meet seasonal demands of job responsibilities.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insurancePhysical Setting:OfficeSchedule:8 hour shiftMonday to FridayWeekend availabilityEducation:High school or equivalent (Required)Experience:Cash Handling: 1 year (Preferred)Banking: 1 year (Preferred)Work Location: One location |
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