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| Job Category : | Business |
| Company Name: | Expel |
| Position Name: | IT Support Specialist |
| Location : | Herndon, VA |
| Job Description : | You keep your team (y’know, the ones you support) close to your heart. You get to know them individually and so, you can predict the future. You know who’ll struggle with the newest deployment and who’ll take to it like a natural. You can tell who’ll love it and who’ll need some more time before they’ll get the hang of it—and you’re happy to be patient and bring everyone on the journey with you. You’re an evangelist. A change agent. A support maven.At Expel, we create space so that our customers can do what they love about security. How do you contribute to this mission? Well, your job is to create space for our team so they too can do what they love in support of our customers. You achieve this by ensuring our engineering team is equipped to deliver software, so that our analyst corps can focus on analyzing security incidents and hunting for evil on our customer networks. You make sure our marketing team is well-equipped to spread our story. You work with our sales team so they’re poised close deals with minimum fuss and help streamline our finance processes. And at the heart of this, our Employee Experience function needs to be able to quickly and effectively support what makes this all possible: our people.Are you someone that can be the foundation for a company like this? Can you care for the needs of our team from onboarding to new technology deployments? On any given day, you might be setting up new users or laptops, supporting our cloud-based infrastructure, or presenting a major new initiative to the entire company. After all, IT isn’t actually about technology, it’s about making sure the business is successful. That means ensuring people know how to use the technology we roll out is even more vital than the tech itself.At a startup like ours, these are the challenges we have to look forward to. How can we deliver a technology platform that’s as intuitive to use and as useful as a pair of gloves on a cold winter day? If you’ve got answers, we’d love to talk to you.What Expel can do you for youHelp you build technical expertise through some of the innovative ways we take an integrated approach to IT and securityProvide a welcoming environment in which IT has a stellar reputation (which you’ll help us maintain)Deliver never-ending opportunities to try out emerging technology to solve business problemsChallenge you to expand your set of non-technical skills that will help your career over the long termConnect you with security practitioners and business leaders who’ll provide feedback, coaching, and mentoringWhat you can do for ExpelCare about our people and provide patient, exemplary, technology supportBe the face that welcomes new hires into the organizationSocialize, educate, and promote both security and IT initiatives via e-mail campaigns, group training and informal lunch & learnsAdapt to changes of direction because, hey, startup lifeGive people funny email addresses from time to timePoke fun at our leadership team in creative waysWhat You Should Bring With YouA customer-first, service mindsetA desire and ability to constantly learn and improve yourself and your networkA knack for delving deeply into technology problems and solving technology problems others would have given up onThe ability to communicate and work effectively with othersProficiency with Windows and macOS administration and supportSome familiarity with SaaS applications (e.g. G-Suite, Office 365, Slack, Confluence)0-1 years of professional experience in IT SupportA college degree or some reasonable and well-articulated substituteAnd hey, a professional certification would be cool too (e.g. CCENT, CCNA, CompTia A+, Jamf Pro) but isn’t requiredAdditional notesAt Expel, our employee benefits reflect our commitment to our crew. Unlimited PTO, equity for everyone, work location flexibility, up to 24 weeks of parental leave, and excellent health benefits are some of the ways we care for our Expletives.We’re looking to hire in someone who will work in our Herndon, VA office.We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.At Expel, we ask our crew to provide their covid-19 vaccination status because it’s helpful to understand this data at a company level and we expect that customers, partners, and conferences will start asking us to attest to the vaccination status of our people.Job Type: Full-time |
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