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Job Category : | Business |
Company Name: | Signature Health, Inc. |
Position Name: | Patient Financial Representative |
Location : | Lakewood, OH 44107 |
Job Description : | Signature Health Inc. is a non-profit healthcare agency whose mission is to put good health within reach of all of our community members through comprehensive mental health, medical, and support services essential for optimizing the well-being of mind and body. Serving patients in Lake, Ashtabula and Cuyahoga counties, we are committed to increasing access to a continuum of care while integrating behavioral and physical health well-being. If you are passionate about making a difference then we want to talk to you. We offer employees a dynamic, collaborative work environment along with a comprehensive range of benefit selections to support your total wellness, including several 100% employer paid benefits.***SCOPE OF ROLE*Reporting to the Supervisor, Patient Financial Services, the Patient Financial Representative helps patients resolve the patient responsibility portion of medical bills. You will be relied on to create a welcoming, professional and efficient experience for patients. The Patient Financial Representative will be successful in their role by creating an outstanding patient service experience by providing account resolution during in person and telephone encounters.***HOW YOU’LL SUCCEED ____________________________________________________________________*Educate patients on the phone, in writing or in person regarding the billing process, insurance, and their financial obligation regarding payments, co-insurances, and co-pays.Accurately complete patient registration and cash collection during in person and telephone patient interviews to obtain demographic, insurance, medical and financial information.Review the explanation of benefits to determine insurance coverage, ensure all insurance coverage has been submitted.Enroll and educate patients in financial assistance programs such as grants, sliding scale and self-pay options. This includes new patients and current patients with balances.Make payment arrangements for patients; process adjustments as necessary.Function as an outstanding subject matter expert.Comply with all agency policies and procedures.Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.May be required to perform remote services as determined by Signature Health.Adherence and completion of compliance training provided by Signature Health.Responsible for and completes all productivity/documentation requirements.Participate in all assigned staff meetings and staff development programs.Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.Other duties as assigned.***KNOWLEDGE & EXPERIENCE ______________________________________________________________*High School Diploma or equivalent required.1-2 years’ of experience in a patient facing role in person or via phone in a medical setting required.American Heart Association (AHA) Basic Life Support (BLS) certification required.Basic PC software application knowledge and ability to use multiple data systems preferred.***COMPETENCIES ____________________________________________________________________________*CommunicationCustomer ServiceInterpersonal SkillsProblem-SolvingTeamworkTime Management***WORKING CONDITIONS ___________________________________________________________________*__Work is normally performed in a typical interior/office/clinical work environment.While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.Requires periods of sitting, standing, telephone, and computer work.Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.Possible exposure to blood borne pathogens while performing job duties.Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.Sufficient dexterity to operate a PC and other office equipment.**_*ADDITIONAL INFORMATION ______________________________________________________________*_FLSA Status: Non-ExemptInternal Job Code: 1145Revenue Status: Non-Revenue GeneratingLast Revision Date: 08/10/2021This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice._All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy and the Federal COVID-19 Vaccination Mandate. Both policies require employees to obtain and provide documentation of the respective vaccinations. Medical and/or religious exemptions may be requested, with proper supporting documentation, and will be review by the designated Signature Health Review Committee(s). Exemption requests are not guaranteed to be approved._ Experience_Required_1 – 2 years: patient facing role in person or via phone in a medical settingEducation_Required_High School or betterPreferred__Bachelors or betterEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities_The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)_Job Type: Full-time |
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