| Job Description : |
GLORY IS GROWING!
Be a part of Glory’s dynamic team with year over year business solutions sales growth across our markets. We are digital transformation experts who specialize in the integration of point of sale, mobile apps, online ordering and payment systems to add convenience, speed of service and purchasing ease to the customer journey.
COMPANY OVERVIEW
Glory is a global technology company focused on reinventing the customer experience for restaurant and retail brands. Leveraging decades of software, hardware and service expertise, we develop and integrate new platforms that increase customer engagement, optimize efficiency and improve operations. Our 9000 employees around the globe collaborate with our customers and partners in over 100 countries to design, create and build the world’s leading smart stores and optimize the handling, movement and management of cash and process engineering services. Never satisfied with the status quo, our passion is in delivering breakthroughs that drive business results.
ROLE PURPOSE
Primary responsibility encompasses GGS solutions sold to North American financial institutions. The Product Manager is responsible for specific products targeted for the primary markets. Broad functional responsibilities include market awareness, product expertise, product planning & development, sales readiness, and support. Serve as the internal and external evangelist for your product offering, working with the sales channel and key customers as needed. The purpose of this position is to deliver the right product marketing mix and support to equip the sales team and GGS for success.
MAIN RESPONSIBILITIES
Product Expertise & Development
Responsible for managing the internal and external resources to develop, implement and manage the product launch plans through successful commercialization of new products.
Responsible for managing the full lifecycle of multiple product launches from concept to revenue generation to end of life
Review existing technologies and their effectiveness to meet business needs in assigned markets.
Mastery of all product categories and market applications. Serve as contact point for regional opportunities and requirements.
Interact with Production, Engineering or other global functions as appropriate to communicate VOC, product needs, concept or analysis, quality concerns, specification requirements or other region-specific requirements.
Provide support to sales and service for product issues, questions and problem resolution.
Identify and document new opportunities for existing products and opportunities for new product development.
Provide support for major sales efforts
Market Awareness
Specify market requirements for current and future products by conducting market research, surveys and customer/prospect visits to understand and specify business requirements.
Maintain competitive surveillance for assigned markets. Collect information and intelligence and collaborate with team on analysis of data.
Conduct Win/Loss reports, SWOT and other analysis to glean insight from previous experience and effectively position product.
Assist Marketing and Sales teams with RFP’s and gathering customer requirements as needed.
Attend and staff retail and industry trade shows as directed.
Product Planning
Collaborate with other internal/external resources to develop, implement, and manage product launch plans through successful commercialization of new products.
Support cross functional team by supplying pricing direction, new product launch strategies, and product positioning and value propositions.
Implement product performance monitoring for assigned products (format TBD).
Lead efforts to complete special reports and projects related to assigned markets and products as directed.
Participate in the idea generation and development of new products and solutions
Sales Readiness
Partner with marketing in the creation of collateral and user documentation that accurately reflects the features/benefits of the products in assigned markets.
Support the development of responses to RFPs and RFIs from the sales team in assigned markets.
Develop internal sales tools for the Financial Industry market and the products targeted to that market.
Ensure utilization of SalesEDGE, keeping it current and relevant for our people to find high quality information.
As directed, support sales force and business consultant readiness training. Establish “on boarding” product training for new sales personnel for non-financial markets.
REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
Bachelor’s degree in marketing, or related field and /or equivalent experience
Qualifications:
3 to 5 years of progressive experience in product or brand management and an in-depth knowledge of the following functional areas: New Product Development; Product Marketing; and Project Management.
REQUIRED SKILLS AND COMPETENCIES
Possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make a vision a reality
Basic aptitude for mechanical engineering
Advanced skills in using Microsoft Word, PowerPoint and Excel
Excellent collaborative and problem-solving skills, ability to create and implement innovative solutions to problems
Must possess outstanding verbal and written communication skills and proficiency in time management to handle deadline pressures and multiple assignment and clients simultaneously
Self-disciplined, self-starter, high motivated, strong ability to develop effective teams and be a significant contributing member through hands on execution
Must be process focused and able to take ownership of projects and see them through to completion
Industry experience desirable
The Glory Spirits & Behaviors reflect the values and behaviors that are critical to the ongoing success of Glory and as such represent the foundations of our behavior globally to lead us to realize our mission:
Value Creation – strive to create value for customers
Self-Starter – understand the objectives of your own work and are proactive in achieving goals
Collaboration – respect diversity and create a culture of collaboration to work with each other to achieve a common goal
Integrity – understand Glory’s mission and act with responsibility and pride to realize achievement and act and behave with high integrity and a strong sense of ethics
Own Growth – leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.
Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
Physical Demands And Work Environment
Work is performed in a standard office environment. The noise level in the work environment is usually quiet. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, feel, talk, or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives. |
