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| Job Category : | Business |
| Company Name: | DISYS |
| Position Name: | Risk Analyst |
| Location : | Woodland Hills, CA |
| Job Description : | Job Title : Risk AnalystDuration: 6 months contract (High potential to extend) Location: Woodland Hills, CA or Reno, NVPrimary Responsibilities:Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.Works with limited instructions on defined risk cases.Makes outbound calls to customers to validate payments transactions.Writes complete, succinct, and accurate case notes.Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.Handles questions or escalations on suspected fraud from other business units.Allowed discretion in waiving specific company policies such as pricing and timing.Maintains or exceeds established standards for investigation procedures.Works on special projects as neededTakes feedback recommendations on process improvements, while also identifying areas where improvement is needed and contribute to make necessary changes.Escalates infrequently and only for the most complex, unknown issues.Works with team to share best practices and idea on fraud prevention techniquesJob Types: Full-time, ContractPay: $30.00 per hourSchedule:8 hour shiftMonday to FridayExperience:Risk management: 2 years (Preferred)payment industry: 1 year (Preferred)Work Location: One location |
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