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Job Category : | Business |
Company Name: | Mutual of America Life Insurance Company |
Position Name: | Service Center Manager |
Location : | Phoenix, AZ 85016 |
Job Description : | Mutual of America Job Title: Service Center Manager Location: Phoenix, AZ Who We Are: Mutual of America Financial Group (“Mutual of America”) has specialized in providing retirement plan products and services to small and mid-sized corporations and non-profit organizations since 1945. Utilizing local offices with non-commissioned sales representatives, they offer a wide variety of retirement savings plans and services, including 401(k), 403(b), and 457(b) deferred compensation plans. Mutual of America also provides investment vehicles to individuals for their retirement and other long-term financial needs. Division: Administrative Operations / Centralized Service Center The Western and Eastern regional offices will have centralized service centers which will be based out of Phoenix, AZ and Boca Raton, FL. This team of individuals will support the regional sales offices across these territories by supporting and processing routine client requests. The Manager will perform various supervisory functions and oversight of assigned team leaders. Responsibilities: The Manager of the Service Center will focus on engaging, building and strengthening their region’s current clients and supervise assigned team leaders. Review and evaluate call volume, activity, and performance metrics Oversee schedules set by team leaders (e.g., phone shifts, vacation requests) Provide training to improve quality and standardized service levels Performance evaluations Supervise various existing Plan Sponsor support functions Hiring new of new staff Required Qualifications: Excellent business writing, presentation, and phone skills Client relationship management experience Ability to handle pressure, prioritize, and multitask during a business day Ability to work flexible hours Active FINRA Series 6 and SIE or must obtain within the first 90 days of employment Preferred Qualifications: Bachelor’s Degree preferred What we offer you: Competitive base salary Annual Bonus Defined benefit Pension Plan (100% Employer funded) A 5-year cliff vesting schedule with a 1-year waiting period Company 401K match (3%) Comprehensive Health Plan; Medical, Dental, Vision and Life Insurance (effective day one of employment) Paid time off: 18 vacations days, plus 10 company holidays, 5 sick days (or as required by state law) and 2 personal days Matching Gift Program: Mutual of America matches donations of $25 or more to your favorite organizations Short-term and long-term disability Visit www.mutualofamerica.com/careers for additional details about life at Mutual of America. You can also follow us on Twitter: @mutualofamerica | Facebook: @mutualofamerica Mutual of America Financial Group provides equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other classification prohibited by applicable law. |
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