| Job Description : |
This position is responsible for performing a variety of duties to support the efficient and accurate paying and receiving function and sales and service function of the branch according to Company policies and procedures. The position also oversee security and compliance within the unit; ensure department compliance with all operating policies and procedures and communicating with appropriate personnel. This position will perform the duties of both a Teller and a Customer Service Representative.
Responsibilities:
Serve customers at an assigned teller station by processing a variety of transactions in accordance with Company procedure.
Perform balancing and upkeep of branch and responsible offsite ATM(s) when required.
Assist customers by answering questions and obtaining specialized services from other Company departments, referring only extraordinary items to appropriate supervisor for approval.
Respond to inquiries relating to his/her particular area, or to requests from customers, other Company personnel, etc., within given time frames and within established policy.
Complete the documentation and performs point-of-sale processing on all types of new accounts, e.g. loans, deposits, etc.
Solicit new business from present and prospective customers.
Provide sales information on a timely basis in order that this information may be included as part of monthly and year-to-date sales performance reports.
Provide safe deposit box services to customers.
Maintain a thorough knowledge of the features and benefits of all Company products and services.
Provide periodic reports to the Teller Supervisor and other unit supervisors, appropriate groups or individuals.
May require Nationwide Mortgage Licensing System and Registry (NMLS) registration to assist with the consumer and residential lending process.
Act as a supervisor on duty, in the absence of the Assistant Branch Manager and/or Branch Manager.
Work Saturdays, as required. May open and close branch, office and/or vaults, under dual control. Set alarms, as necessary.
May fill in at other Company branch locations, as required.
May support team, as required.
All other duties as assigned.
Qualifications:
A High School Diploma or GED.
Minimum of 3-5 years’ experience in a related role of either customer service or sales. Prior banking, management and/or supervisory experience is preferred.
Proficient in sales process; including recognizing and suggesting products and achieving referral goals.
Strong interpersonal relations and communication skills (oral & written).
Demonstrated strong customer service skills.
Please note: In order to be considered for this Position, you are required to take the Predictive Index Assessment. Please click on the following link to take the assessment, it will take approximately ten (10) minutes to complete https://assessment.predictiveindex.com/bo/IDZ/TellerTompkins
Equal Employment Opportunity/Affirmative Action Employer Tompkins Financial Corporation is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, marital status, family status, gender identity or expression, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws. |
