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| Job Category : | Business |
| Company Name: | BMO Harris Bank |
| Position Name: | US Digital Banker |
| Location : | 1200 E Warrenville Rd, Naperville, IL |
| Job Description : | Address: 1200 E. Warrenville Road Job Family Group: Retail Banking Sales & Service What’s the Job? You’ll assist customers via digital channels answering their questions via Secure and Unsecure Messaging You’ll help customers with any of their financial needs, from online banking related questions, to deposit and loan servicing questions, and overall banking policies and procedures. About us We’re a team that creates an effortless customer experience by assisting our clients with their inquiries and day-to-day operations for online banking through digital channels. We strive to provide human and personal service to each customer in a medium where emotion is difficult to convey. What’s the Job? You’ll assist customers via digital channels answering their questions via Secure and Unsecure Messaging. You’ll help customers with any of their financial needs, from online banking related questions, to deposit and loan servicing questions, and overall banking policies and procedures. About us We’re a team that creates an effortless customer experience by assisting our clients with their inquiries and day-to-day operations for online banking through digital channels. We strive to provide human and personal service to each customer in a medium where emotion is difficult to convey. Current Hours of Operation : Monday through Friday 8:00 a.m. to 8:00 p.m. Saturday and Sunday 8:00 a.m. to 5:00 p.m. Available Shifts: Currently looking to add to our day shift. Includes working every weekend (either Saturday or Sunday) What’s In It for Me? Help customers with your digital skills by addressing their needs through communication channels of the future Software exposure skills Develop professional written communication skills and techniques to form a connection with customers, unique from phone related conversational skills Gain leadership skills as you experience variety in your role duties and opportunities to experience managerial duties Exposure to other areas of the bank such as Mortgage and Online Banking to grow your network and ability to interact with Support areas and Help Desks Develop multitasking skills as you switch between different channels to resolve customers’ concerns Use the bank’s social media platforms to engage with customers What You Bring to the Table You’re eager and willing to learn Subject matter expertise on BMO products, services, policy, and procedures You’re not afraid of taking on new challenges and working in unchartered territory Proven history of strong performance with NACCC Inbound Service Team of one year or longer Minimum of one year experience with Online Banking Inbound Phone Team is preferred Ability to independently utilize resources available to you You take accountability for resolving customer’s concerns Strong decision making skills and ability to think independently You’re flexible and adjust to changes quickly in a digital environment Excellent written and verbal communication skills Ability to make a personal connection via digital communication Multitasking skills Out-of-the-box thinking to solve problems creatively You’re personable and empathetic in your written interactions You thrive on creating on effortless experience for customers You’re self-driven and keep on top of your work independently What Success Looks Like Mastering the role in 12-18 months Hitting and exceeding performance targets (customer satisfaction levels, effectiveness, and efficiency) Being given the license to speak to customers through social media Coaching your peers and acting as a mentor for new hires Sharing your knowledge and experiences with your team and supporting them by bouncing ideas off one another Assisting with presenting topics in team meetings and huddles Following through on commitments to clients and taking ownership to be with them from the start of their concern to the resolution Quickly adjusting to change of pace and volume of customer interactions Proactively updating your skillsets to stay current and respond to the changing environment Independently solving problems and being self-sufficient Demonstrating empathy in your conversations with customers to create a genuine connection when interacting with them digitally Where to Go From Here Team Lead, any area of the NACCC Mortgage or Retail Sale Specialist High Value Associate ICC Branch Support We’re here to help At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmoharris.com . BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. |
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