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| Job Category : | Business |
| Company Name: | ENERGY SERVICE PARTNERS |
| Position Name: | CUSTOMER ADVOCACY SPECIALIST |
| Location : | Torrance, CA |
| Job Description : | We are seeking a hard-working and self-motivated Customer Advocacy Specialist to join our rapidly growing team! The Customer Advocacy Specialist will perform outbound communication to cancelled sales in an effort to retain the deal and provide excellent customer service. The ideal candidate will have a robust understanding of solar sales and have a “whatever it takes” attitude.RESPONSIBILITIES: Assist in contacting customers who have cancelled their solar projectMaintain expert knowledge on company finance options and sales related SOPsCommunicate status updates to management and applicable departmentsBridge the gap between cancellations and work to move the projects towardsinstallationAssist in providing an exceptional customer experienceSelf motivate and think creatively to overcome obstacles faced with cancelled projectsQUALIFICATIONS: 6+ months of solar industry experienceExperience in customer-facing professional salesProven solar sales experience preferredPrior phone sales experience is a plusEnthusiastic problem solver with excellent communication skillsAbility to self motivate and think on your feetKnowledge of solar finance options including loans, PPAs, and PACEAttention to detail and a commitment to delivering the highest quality end-product possibleMust successfully pass pre-employment screening requirementsSpanish speaking is a plusBenefits: Competitive Pay plus bonus structureMedical, dental, and vision insurance will be offered at the end of a 60-day wait periodPTO, paid sick leave and maternity/paternity leaveJob Type: Full-timePay: $63,000 salary plus bonus structure ($90,000+ potential annual income)Energy Service Partners Inc is an Equal Opportunity Employer.Job Type: Full-time |
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