| Job Description : |
Careers with Northwell part of the Optum and UnitedHealth Group family of businesses. Combine two of the fastest growing fields on the planet – technology and health care – with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.SM
Preparing, processing and maintaining new member or group enrollments. Positions may load new member or group data into the enrollment database and update the database with changes. Positions may also respond to member eligibility or group questions and verify enrollment status. Positions may work with various types of member correspondence. Positions may also be responsible for reconciling eligibility discrepancies, analyzing transactional data and submitting retroactive eligibility changes. Positions may also be responsible for inventory control of member and group transactions. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.
This position is full-time (37.5hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:30am – 4:30pm. It may be necessary, given the business need, to work occasional overtime or weekends.
Primary Responsibilities:
Assist patient / family in completing applications for government sponsored programs / Financial Assistance
Assess patient’s eligibility for government sponsored programs / Financial Assistance
Contact patient / family and conduct interviews for the purpose of assessing eligibility
Verify patient’s information to complete applications
Check patient’s account for previous balances and advise patient of all financial obligations.
Inform patient of collection policy
Notify appropriate areas regarding eligibility status and determination
Coordinate with various agencies and individuals to resolve individual cases
Answer the telephone and maintain files
Accumulate data for performance reports
Inform Supervisor of activities, issues and problem cases
Basic tasks are completed without review by others
Supervision / guidance is required for higher level tasks
Perform related duties as required
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
1+ years of face – to – face customer service experience
1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
Ability to work 37.5 hours per week, Mon-Fri and alternate weekends 8:30 AM to 4:30 PM. Possible holidays and overtime
Ability to work overtime and some holidays as needed
Ability to complete one month training – Monday through Friday, 8 AM to 4 PM
Comfortable traveling 25% of the time for training and meetings
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Preferred Qualifications:
1+ years of Medicaid experience and / or health insurance plan experience
1+ years of financial experience in a medical setting
CAC certificate OR the ability to obtain one through company provided training within 1 – 3 months from date of hire (CAC training is in NYC, additional Medicaid training in Brooklyn)
Bilingual any other language
Northwell experience and / or knowledge
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet
Careers with Northwell part of the Optum and UnitedHealth Group family of businesses. Information and technology have amazing power to transform the Healthcare industry and improve people’s lives. This is where it’s happening. This is where you’ll help solve the problems that have never been solved. We’re freeing information so it can be used safely and securely wherever it’s needed. We’re creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
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