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| Job Category : | Business |
| Company Name: | Firstsource Solution USA |
| Position Name: | Patient Financial Advocate |
| Location : | South Boston, VA |
| Job Description : | Sign On Bonus – $1000.00FULL Time, Entry Level – GREAT way to get hands on experience!Plenty of opportunities for growth within!Location: South Boston, VA – This is not a work from homeHours: Monday through Friday 8:00am to 4:30pm_ We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.__ At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives._Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It’s times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process._ At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.__ Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients._Join our team and make a differenceBrief Job Description: The Medical Advocate at the Call Center represents Firstsource by making the initial phone contact with the patient whose ER/Outpatient/Discharged Inpatients account has been referred from various hospitals. The Medical Advocate obtains basic information to determine if the potential eligibility to third party payment sources exists and documents information obtained during the interview.Essential Duties and Responsibilities: The Medical Advocate contact the patient by telephone and/or by locating letter.The Medical Advocate completes the screening worksheet in Evaluate and asks basic questions to determine if potential eligibility to Medicaid, Medicare, CHIPS/SCHOP, Crime Victims, or other eligibility benefits exists for multiple hospitals which reside in multiple states.The Medical Advocate may complete program specific applications and related forms in Evaluate when appropriate and/or close out the referral when appropriate.Completed applications, related forms, as well as screening sheets, for patients who appear to be eligible for government benefits, will be forwarded to the appropriate Firstsource Advocate for further action.The Medical Advocate inputs case status comments to the Firstsource database, according to Firstsource protocol.The Medical Advocate manages and prioritizes the workload and job assignments so that all deadlines are met. The Medical Advocate responds quickly to request for information and assistance in a professional and courteous manner.Performs other related duties as assigned by the Superior/Manager.Supervisory Responsibilities: NoneQualifications: Education and/or Experience: High school diploma and/or GED requiredCustomer Service experience for 1 year requiredClerical/General office experience for at least 6 months is requiredMedical/Health experience for at least 1 year preferredSkills: Must have excellent phone and communication skills, both written and verbalMust be able to work well in a call center team environmentMust be proficient in Microsoft Word, Outlook, and ExcelBenefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time OffWe are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws.Firstsource Solutions USA, LLCPrimary Location: United States-Virginia-South BostonJob: AssociateOrganization: Healthcare Provider – Onshore OperationsJob Posting: Feb 9, 2022, 6:21:24 PMJob Type: Full-time |
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