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| Job Category : | Business |
| Company Name: | GI Alliance |
| Position Name: | Infusion Financial Customer Service Specialist I |
| Location : | 8267 Elmbrook Drive, Dallas, TX 75235 |
| Job Description : | GI Alliance is seeking an experienced Infusion Financial Customer Service Specialist I. Duties of this position include, but are not limited to, the following: Position purpose Responsible for patient outreach, communication, and education. Serves as the initial and ongoing point of contact for patient questions about infusion services, insurance benefits, third party medical policies, financial assistance, patient cost shares, patient statements. Obtains and enters updated patient demographic information. Assists in obtaining financial assistance or patient payments as needed for infusion patients. Responsibilities/Duties/Functions/Tasks: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Communicate with infusion patients prior to service and explain infusion process, insurance benefits, financial assistance options, and financial responsibility Obtain necessary documents and information to submit for financial assistance via online portal, telephone, fax, or paper Keep patient informed of status of authorization and financial assistance decisions Thoroughly answer questions about EOBs, statements, insurance benefits, and medical policies Obtain updated patient demographic and insurance information Accurately and timely enter updated patient demographic and insurance information Obtain financial assistance information, documents, and assistance card information accurately and timely Function as the primary point of contact for the patient for questions about infusion services, insurance benefits, financial assistance, patient statements, patient deductibles, copays, and co-insurance Actively listen and build a trusting, caring relationship with the patient Work collaboratively with other groups in infusion revenue cycle to fully address patient concerns and questions Refer complex issues to the supervisor for review and or action Provide quality service to patients Abide by all federal, state, and payer requirements and regulations Attend department and management meetings as needed Perform other duties as assigned Qualifications Education: High school diploma or GED required Experience: Minimum one (1) years of infusion experience, or two (2) years medical customer service, financial assistance, or patient collections experience is preferred. Infusion intake, customer service, or financial assistance experience is a plus. Requirements for Level I Status: Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision. Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision. Performance Requirements: Excellent communication skills, both written and verbal. Excellent customer service skills are required. Passion to connect with patients and advocate for patient centric solutions. Excellent problem-solving skills. Proficient computer skills, including MS Office experience, particularly in MS Word and MS Excel. Ability to multi-task and work in fast-paced environment. Detail-oriented. Strong understanding of healthcare plans. Ability to read, understand, and explain medical benefits. Ability to read, understand, and explain payer medical policies. Ability to read, understand, and explain medical EOBs. Bilingual is a plus. Medical terminology (CPT, ICD 10) knowledge. Self-motivated with initiative. Strong sense of ethics. GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background. Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check. NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION. No phone calls or agencies, please. |
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