|Job Description :
||At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve. Would you like to be part of our success? It all starts here!
Student Financial Counselor
WORK LOCATION: Grand Rapids – Lettinga Campus
DEPARTMENT: Student Financial Services
POSITION PAY RANGE: $35,600.00 – 50,000.00, Salary
TARGET HIRING RANGE: Actual pay offered will be commensurate with candidate qualifications and experience, and pay equity both internal and external.
This position is responsible for providing personal and financial aid application counseling to students and families so that students can fully understand their financial aid options and establish a plan for paying for their Davenport education. Counselors assist in the administration of Financial Aid programs in compliance with applicable policies, procedures and regulations. This position makes decisions to award funds to students eligible for scholarships and grants. This position is responsible for customer service of student’s billing questions, payment options, refunds and book vouchers. These responsibilities are performed in an ethical manner consistent with the University’s mission, vision, and values which include diversity, equity and inclusion.
Assist and advise students, parents/families and enrollment staff with questions concerning the financial aid application or process.
Assist and advise students, parents/families and enrollment staff with questions regarding student account charges, billing, payment options, and excess financial aid refunds.
Determine aid application completeness and request additional documentation as required
while accounting for variances in the requests vs the requirements.
Determine student eligibility for state, federal and institutional aid.
Determine loan eligibility, complete origination process, perform edit resolutions and follow-up on disbursement dates and amounts with lenders/servicers/direct loan contacts.
Ensure the accuracy of financial aid paperwork submitted by students; verify student for eligibility federal, state and institutional aid; package aid and recalculate financial aid when student situations change.
Responsible for auditing and reconciling financial aid accounts and packaging financial aid awards.
Communicate knowledge of federal, state, and institutional programs.
Process financial aid forms
Communicate financial aid procedures; communicate and monitor Standards of Academic Progress.
Discuss Davenport procedures for refunds and withdrawals, Federal and state work study and Federal loan programs.
Utilize software and other technology necessary to perform responsibilities.
Discuss with families and current/prospective students various options to meet educational expenses.
Assist with proper filing procedures and calculate estimated cost of attendance, as needed.
Review student requests for special consideration. Gather documentation and advise students regarding revised needs and/or awards.Provide regular counseling to students regarding loans responsibilities and other financial aid program options, which may include entrance and exit counseling, loan aggregate counseling, promissory note completion, etc.
Insure timely communications to students relevant to deadlines and financial aid requirements.
Participate in events and out-reach activities to the community and other areas of the University (i.e. orientation, etc.).
Attend financial aid meetings and workshops as approved by supervisor.
Maintain a current working knowledge of applicable regulations, policies and procedures as they pertain to student financial aid.Have a general knowledge of all of Davenport’s programs and operations and be able to direct students to appropriate resources.
Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
Provides GREAT customer service, anticipating and exceeding the needs of our customers.
Demonstrate and promote the University Cultural Values.
Perform other duties as assigned.
Bachelor’s Degree in a related field required or an equivalent combination of experience and education.
Previous financial aid experience preferred.
Demonstrated understanding and working knowledge of the financial aid regulations preferred.
Demonstrated positive organizational and technical skills.
Demonstrated ability to effectively plan, develop goals, meet deadlines, and accomplish goals.
Demonstrated ability to work accurately and effectively with computerized data systems and financial data.
Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution.
Excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences.
Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University.
Must be able to work an irregular schedule, evenings or Saturday as needed, additional hours during peak times or as required.
Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain).
Occasional travel, including overnight stays (own transportation). No regular lifting requirements, occasional lifting up to 25 pounds
As a full-time team member, you will be eligible for a robust array of benefits that include medical, dental, vision, 403(b) with 10% employer contribution, tuition remission, generous paid-time-off, life insurance, disability, flexible work arrangements, professional development opportunities and more!