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Job Category : | Business |
Company Name: | Fidelity Investments |
Position Name: | Investment Associate |
Location : | Chicago, IL |
Job Description : | Job Description: Team Leader, Service Support Group (SSG) Fidelity’s looking for talent to join the new Personal Investing Service Support Group leadership team, which is combining the skills, knowledge, and capabilities of the Regional Center High Net Worth Case Managers and the Distribution Services Middle Office associates. As a leader on the Service Support Group team, you will be responsible for effectively building a culture that engages employees to deliver the best customer experience in the financial services industry, and provide high levels of “at point of service” resolution for customers and internal associates. Your team will be empowered and trained to resolve complex issues and will proactively reach out to customers to resolve “not in good order” items. Location requirements: This position is remote however you must live within a close proximity to one of the following locations in the central time zone: Nashville, TN, Chicago, IL, Minneapolis, MN, St Louis, MI, Austin or San Antonio, TX , Kansas City, KS or Milwaukee, WI. The Expertise we’re looking for The Purpose of Your Role The Skills You Bring The Value You Deliver How Your Work Impacts the Organization Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. Join Us At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award , we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined. As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “ Dynamic Working .” We invite you to Find Your Fidelity at fidelitycareers.com . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com , or by calling 800-835-5099, prompt 2, option 2. |
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